![]() ![]() If it is important to compare three groups simultaneously, consider using a three-dimensional model or computer software that can provide a clear visual image. Y-shaped Matrix Diagram: Responsibilities for Performance to Customer Requirementsīecause this matrix is three-dimensional, it is difficult to draw and infrequently used. Symbols show the strength of the relationships: primary relationships, such as the manufacturing department’s responsibility for production capacity secondary relationships, such as the link between product availability and inventory levels minor relationships, such as the distribution department’s responsibility for order lead time and no relationship, such as between the purchasing department and on-time delivery. This Y-shaped matrix shows the relationships between customer requirements, internal process metrics, and the departments involved. T-shaped Matrix Diagram: Products-Manufacturing Locations -Customers makes large purchases of A and D, while Lyle Co. Focusing on the customer rows shows that only one customer, Arlo Co., buys all four models. is the major customer for model A, while Arlo Co. For example, focusing on model A shows that it is produced in large volume at the Texas plant and in small volume at the Alabama plant. This T-shaped matrix relates product models (group A) to their manufacturing locations (group B) and to their customers (group C).Įxamining the matrix (below) in different ways reveals different information. Table 1: When to use differently-shaped matrices
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